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Shipping

Do you ship worldwide?

Yes, although I do highly recommend joining/opening a group order. (See Group Orders).

International Buyers: Requests for packages to be marked as a "Gift" or declared for lower than the actual value will be denied. Buyers are responsible for any local fees such as customs, VAT, etc. Please check with your country's customs office to determine what these additional costs will be prior to ordering.

I've made a purchase. How long will it take for it to be shipped?
Please allow 14-21 business days for your order to be processed and shipped. During the holidays and after large shop updates, please expect delays! 

If your order contains buttons and/or decals, please allow more time for your order to be shipped as these are made to order (meaning they are not made in advance).

I think I put in my address incorrectly. Is it too late to modify it?
Whether you mixed up the house number or put in a completely wrong address, please contact me with any changes within 24 hours of placing your order.

Review and make sure that your address is correct before placing your order. If your package has been returned to me or sent to an incorrect address, a re-shipping fee will apply. However, if an item is out of stock, a refund will be issued.

Do you combine shipping for multiple orders?
Only shipping for orders made within 24 hours of each other will be combined. Requests to hold orders to combine shipping with future orders will not be fulfilled. 

My tracking says 'Delivered' but I didn't receive the package. What do I do?

If tracking says ‘Delivered’ but you did not actually receive it, please check around your property, check with your neighbors or contact your post office first as they have a better idea of where it is. Also check that the shipping address you provided was correct. Unless package insurance was purchased, I'm afraid there's nothing much that I can do if your package ends up missing or got mis-delivered.

"In Transit"
For packages that show "In Transit" but isn't moving to the destination, please allow for about 3 weeks to see if the package does get delivered. In the meantime, it may help to check with the post office and request for them to check on the status of the shipment. If the package still has not arrived after 3 weeks, please send me an email with your Order number.

 

Pre-Orders

What is the pre-ordering process?
Pre-ordering is a method used to help fund the production of items that are costly (for example, enamel pins). Depending on the cost, a certain number of slots are needed to be filled to put the product into production. Oftentimes, a discount is offered for those that make a purchase during the pre-order period. 

The duration of a pre-order period can last for a set amount of time or until all the slots are filled.

Production
In the case of enamel pins, the artwork takes a few days to be reviewed and approved. After approval, production begins and that usually takes 2-3 weeks (can take up to 4 or longer). 

Sorting of Enamel Pins
Once the pins arrive, they go through a sorting/inspection process which can take a few days.

Pins that have minor or no flaws are labeled as Standard. B Grades have small flaws that aren't very noticeable such as light scratches, underfill of enamel in small areas. C Grades will have a little more noticeable flaws, like missing enamel in several places, deep scratches, overfill of color, etc. On occasion, there will be pins that would be graded lower than a C called Super Seconds.

Pins that are labeled lower than Standard are sold at a discounted price.

Customers that pre-order will receive the highest quality from the batch. 

Pre-orders are "sold out"
Even though pre-order slots have been filled, this does not mean you won't have a chance at getting a pin! The way my pre-order works is that those who are able to get a pre-order slot are guaranteed a standard grade pin at an early bird discounted price. Pins of various grades and prices will be available for purchase in my store after they have gone into production and I have received them for inspection.

Ordering pre-orders and in-stock items
If your order contains both pre-order and in-stock items, all items will be shipped together. Please order in-stock items separately if you wish to have those shipped earlier.

 

Group Orders

Can I open a group order for my country?
Please contact me if you would like to open a group order. A minimum of 10 orders would be needed to fulfill a group order. Please remember that the merchandise can take several weeks to be delivered after they've been shipped.

 

Returns & Exchanges

Returns or exchanges are not accepted at this time. If your order was incorrect, please contact me and I will do my best to resolve the issue.

 

Artwork

All artwork is the property of The Dancing Tiger unless stated otherwise. You may not reproduce, print or otherwise use any of the content of this web site for anything other than your personal, informational, non-commercial use. Any reproduction must acquire written consent from The Dancing Tiger.

 

This page was updated on November 6, 2019.

 

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